1. Corporate Identity
CEI Media Group (“CEI,” “Company,” “we,” “our,” or “us”) is a trade name and operating brand of Complete Entertainment Inc.,
an Illinois corporation duly registered with the Illinois Secretary of State.
This Privacy Policy governs all data collected through:
- Our website(s)
- Client service engagements
- AI-powered systems and digital employees
- SMS/text messaging platforms
- Voice and chatbot systems
- Marketing campaigns and automation platforms
2. Categories of Information Collected
We may collect and process personal identifiers, commercial & transactional data, AI interaction data, and if applicable, biometric information.
A. Personal Identifiers
- Name
- Email address
- Telephone and mobile number
- Business contact information
- IP address
- Device identifiers
B. Commercial & Transactional Data
- Service inquiries
- Billing information
- Campaign engagement metrics
- CRM or marketing data provided by clients
C. AI Interaction Data
When interacting with our AI systems (avatars, phone receptionists, web agents, chat systems), we may collect:
- Voice recordings (if applicable)
- Call metadata
- Chat transcripts
- Interaction logs
- User-submitted prompts and responses
D. Biometric Information (If Applicable)
Where AI voice systems or image-based systems are used, biometric identifiers may be processed as described in Section 8 (Illinois BIPA Compliance).
3. Lawful Basis for Processing
We process data under one or more of the following lawful bases:
- Performance of a contract
- User consent
- Legitimate business interests
- Legal or regulatory obligations
Where consent is required, it will be obtained in compliance with applicable law.
4. Use of Information
We use data to:
- Deliver contracted services
- Deploy and manage AI digital employees
- Provide marketing, communications, and automation services
- Improve performance analytics
- Provide customer support
- Send communications (including SMS where consent exists)
- Ensure compliance with laws and regulations
We do not sell personal information for monetary consideration.
5. AI Systems & Responsible Use
CEI integrates artificial intelligence tools and automation systems into its services. These systems may:
- Generate marketing content
- Operate voice or chat-based receptionists
- Process inbound customer interactions
- Analyze campaign performance data
We implement:
- Human oversight controls where appropriate
- Vendor security vetting
- Data minimization protocols
- Ethical AI usage standards
AI-generated outputs are probabilistic in nature and may require human review.
6. SMS/Text Messaging Compliance
CEI may send SMS communications for:
- Service updates
- Appointments
- Account notifications
- Marketing messages and promotions
By providing a mobile number, users consent to receive recurring automated informational and marketing messages.
- Message frequency varies.
- Message and data rates may apply.
- Consent is not a condition of purchase.
- Users may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards including:
- Encryption where appropriate
- Access controls and authentication
- Vendor contractual safeguards
- Monitoring and logging systems
No system is completely secure. In the event of a data breach, CEI will comply with applicable state and federal notification laws.
8. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and improve our services.
Cookies may collect information such as:
- IP address
- Browser type
- Device identifiers
- Pages visited
- Interaction behavior
We may use:
- Essential cookies necessary for website functionality
- Analytics cookies to measure performance
- Marketing or tracking cookies where applicable
Users may control cookie preferences through their browser settings. Disabling cookies may affect certain site functionality.
We do not use cookies to collect sensitive personal information without consent.
9. Illinois Biometric Information Privacy Act (BIPA) Compliance
If CEI collects, captures, receives, or otherwise obtains biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.), the following applies:
A. Definitions
“Biometric identifier” includes voiceprints, facial geometry scans, and similar identifiers as defined by Illinois law.
B. Written Notice & Consent
Before collecting biometric identifiers, CEI will:
- Inform the individual in writing
- State the specific purpose of collection
- Disclose retention schedule
- Obtain written release where required
C. Retention & Destruction Policy
Biometric data will be retained only:
- For the duration necessary to fulfill the purpose of collection
- Or until the earlier of:
- The initial purpose being satisfied
- Three (3) years after the individual’s last interaction
Biometric data will then be permanently destroyed in a secure manner.
D. No Sale of Biometric Data
CEI does not sell, lease, trade, or otherwise profit from biometric identifiers.
E. Disclosure Restrictions
Biometric data will not be disclosed unless:
- Required by law
- Authorized by the individual
- Necessary to complete a transaction requested by the individual
10. Data Retention
Personal data is retained only as long as reasonably necessary to:
- Fulfill service obligations
- Meet legal requirements
- Resolve disputes
11. Your Rights
Subject to applicable law, individuals may:
- Request access to their data
- Request correction
- Request deletion
- Withdraw consent
- Opt out of communications
Requests may be submitted to: privacy@ceimediagroup.com
12. Governing Law
This Privacy Policy shall be governed by the laws of the State of Illinois.
Website
This privacy policy was last updated January 1, 2026 and publicly published online: https://ceimediagroup.com.